General Terms and Conditions

Article I – Introductory provisions

1. These General Terms and Conditions (hereinafter the “Terms”), in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, govern the mutual rights and obligations of the parties arising from a contract for work (hereinafter the “Contract”) concluded between the Provider and another natural or legal person (hereinafter the “Customer”) through the Provider’s online portal at www.3d-printed.cz (hereinafter the “Website”).
2. The subject of the Contract is the manufacture of a physical product (hereinafter the “Work”) using 3D printing technology based on a digital 3D model supplied by the Customer (hereinafter the “Model”).
3. Provisions departing from the Terms may be agreed in an individual Contract. Such arrangements take precedence over these Terms.
4. The Provider may unilaterally amend or supplement the Terms. This provision does not affect rights and obligations arising while the previous version of the Terms was in force.
5. The Contract is always governed by the version of the Terms in force when the order is submitted.

Article II – Orders and conclusion of the Contract

1. The Customer places an order by completing the order form on the Website. Uploading a data file containing the Model in a format supported by the Website (e.g. .STL, .OBJ) is an integral part of the order.
2. The Website may automatically process the uploaded Model and generate a quotation based on its parameters (dimensions, volume, complexity) and the material, printing technology and other specifications selected by the Customer.
3. By submitting the order, the Customer confirms that they have read these Terms, understand them and accept them without reservation.
4. The submitted order constitutes a binding offer by the Customer to enter into the Contract.
5. The Contract between the Provider and the Customer is concluded when the Provider’s confirmation of acceptance of the order is delivered to the Customer’s email address specified in the order.
6. Production of the Work will begin only after the Customer has paid the agreed price in full, unless otherwise agreed.
7. The Provider reserves the right to cancel the order if the price is not paid within 7 business days of order confirmation.

Article III – Price and payment terms

1. The price for manufacturing the Work is determined by the calculation on the Website. This price is final and includes VAT.
2. Shipping costs will be added to the price according to the Customer’s selection in the order form.
3. The Customer may pay the price using the following methods:
   • Online by payment card through a secure payment gateway.
   • By bank transfer to the Provider’s account No. 2501855292/2010.
4. When paying by bank transfer, the Customer must include the payment reference (variable symbol, i.e. the order number).
5. The Customer’s obligation to pay the price is fulfilled when the relevant amount is credited to the Provider’s account.
6. The Provider will issue a tax document (invoice) for each payment and send it electronically to the Customer’s email address.
7. The Provider is registered for value added tax.

Article IV – Withdrawal from the Contract

1. A Customer who is a consumer acknowledges that, under Section 1837(d) of Act No. 89/2012 Coll., the Civil Code, there is no right to withdraw from a contract for the supply of goods made to the consumer’s specifications or personalised for them.
2. As the Work is produced to order based on an individually supplied Model, it constitutes custom-made goods.
3. The Customer therefore has no right to withdraw from the Contract within 14 days without giving a reason.
4. The Provider may withdraw from the Contract if:
   • the supplied Model is technically unfeasible, damaged or incomplete;
   • the Model or the Work produced from it violates Czech law (e.g. models of functional weapons), public morals, or the Provider reasonably believes that it infringes third-party rights.
5. The Provider will promptly inform the Customer of the withdrawal and refund the full amount paid to the Customer’s account.

Article V – Delivery terms

1. The estimated production time for the Work is stated on the Website or in the order confirmation. It is usually 5–10 business days from the date the payment is credited to the Provider’s account.
2. This period is indicative and may be extended depending on printing complexity and current production workload.
3. The Customer will be informed of any significant extension.
4. The Customer selects the delivery method in the order form. Shipping costs are borne by the Customer and added to the price of the Work.
5. When accepting the Work from the carrier, the Customer must check that the packaging is intact.
6. Any defects must be reported to the carrier immediately and a damage report must be drawn up with the carrier.
7. The risk of damage to the Work passes to the Customer upon receipt from the carrier.

Article VI – Rights in respect of defective performance (Complaints)

1. The Provider is responsible to the Customer for ensuring that the Work is free from defects upon receipt. In particular, the Provider is responsible for ensuring that the Work is made from the material selected by the Customer, in the agreed quantity and specification.
2. The following are not considered defects of the Work:
   • inherent characteristics of 3D printing technology, such as visible layers (layering);
   • marks left by the removal of necessary print supports;
   • dimensional deviations within a tolerance of ± 0.5% (but at least ± 0.2 mm) caused by thermal shrinkage of the material;
   • minor differences in material colour compared with its depiction on the Website.
3. The Provider is also not liable for defects or non-functionality of the Work resulting from:
   • defects in the supplied Model (design errors, unsuitable geometry, insufficient wall thickness, missing tolerances);
   • the Customer’s unsuitable choice of material for the intended use (e.g. low temperature resistance, insufficient strength, UV instability). The Customer alone selects the material and assesses its suitability.
4. The Customer is entitled to claim for defective performance only if the defect concerns the quality of the 3D printing process itself (e.g. obvious layer shifts, deformation caused by a printing error, insufficient layer bonding, use of a material other than the one ordered).
5. The Customer must submit any complaint without undue delay after discovering the defect, in writing to the Provider’s contact email address.
6. The complaint must include the order number, a detailed description of the defect and photographic documentation of the defective Work.
7. The Provider must resolve a consumer’s complaint within 30 days of its submission.

Article VII – Customer liability and intellectual property

1. By uploading the Model to the Website, the Customer represents and warrants that they are the lawful holder of all necessary intellectual property rights to the Model (copyright, industrial design rights, etc.), or that they have verifiable consent from the lawful holder of those rights to use it for producing the Work.
2. The Customer is fully liable for any damage suffered by the Provider as a result of infringement of third-party intellectual property rights.
3. The Customer undertakes to indemnify the Provider in full if a third party brings any claims against the Provider on these grounds, including legal representation costs.
4. The Provider reserves the right to refuse to produce the Work at any time if it suspects that the supplied Model infringes third-party rights, legal regulations or public morals.
5. The Provider undertakes not to use the supplied Models (data) for any purpose other than producing the Work for the Customer and not to disclose them to third parties. Unless otherwise agreed by the parties, the Model’s source data will be permanently deleted from the Provider’s storage 30 days after fulfilment of the order.

Article VIII – Personal data protection

1. The personal data of a Customer who is a natural person is protected in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Czech law.
2. The Customer consents to the processing of their personal data (first name, surname, address, company ID, VAT ID, email, phone number) for the purpose of concluding and performing the Contract.
3. Detailed information on personal data processing, the Customer’s rights and other related matters is provided in the separate document “Privacy Policy”, which is available on the Website.

Article IX – Final provisions

1. All arrangements between the Provider and the Customer are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.
2. All communication between the parties will take place primarily electronically by email.
3. All disputes arising from or in connection with this Contract will be decided by the ordinary courts of the Czech Republic.
4. If any provision of the Terms is or becomes invalid or ineffective, it will be replaced by a provision whose meaning is as close as possible to that of the invalid provision.
5. The invalidity of one provision does not affect the validity of the remaining provisions.
6. These General Terms and Conditions take effect on 30 August 2025.